earning, measuring, owning, rewarding, social media-ising, social networking, tracking

Very Involved People: Why every brand know who they are, and have a Red Carpet ready and waiting for them

Vip-facebook-audi-kloutAudi and Klout (an online influence indexer) have created a page that gifts its special socialites with a free wallpaper

last week saw another step towards community and existing-customer-based comms planning becoming the predominant way through which brands can connect with audiences.  PSFK carried the story that Facebook is to launch VIP areas for brands.  the article notes that:

"Brands on Facebook are going to be able to reward loyal customers with VIP areas and rewards. The new and exclusive pages help brands find the people who influence others in their shopping habits and what they like. Once inside these filtered pages, users will gain access to prizes and be able to interact more directly with companies." PSFK post June 23

it's the next in a logical progression towards brands and marketers having significantly more one-on-one communications with their existing Very Involved People (or VIPs).  I posted in May about how a combination of owned then earned media was increasingly becoming the primary means through which some brands connect and engage audiences.  far from limiting the extent of a brands potential connections, it can create a far more meaningful and engaging dialogue with VIPs and then the wider circles that they in turn influence.

and all this is increasingly measurable.  Klout (the partner working with Audi to deliver the above example) is just one example of platforms that are increasingly able to measure who influences and is influenced by whom.  that brands will become fully-incorporated members of this dynamic is inevitable.

the watch-out … another increase in the power-base of Zuckerberg's already powerful platform.  whilst it makes sense for brands that can't deliver this through their owned media to lease some media real estate from facebook, the ideal is surely to have a red carpet of your own.  that way you build the community, own the platform on which the community is based, and aren't at the mercy of changes in the tenancy agreement if facebook decides to change it.

the questions for brands are clear: who are your VIPs, and where are you laying out a carpet for them?

attributing, measuring, tracking

Attributing the Sum of the Parts: Does Cascade point to a future of all media impact attribution?

Cascade, a first-of-its-kind tool analyses of the structures which underlie sharing activity on the web

Will Salkeld posted the above video to his blog a couple of weeks ago.  it's a demonstration of a new kind of tool, called Cascade, which allows for precise analysis of the structures which underlie sharing activity on the web.  it links browsing behavior on a site to sharing activity, thereby constructing a detailed picture of how information propagates through the social media space…

whilst questioning the practical value of the tool, describing Cascade as an "unnecessary complication to an already muddled social media landscape", Salkeld does observe that the tool could have specific and tangible benefits:

"tools like this could cut out much of the guess work that occurs when trying to determine who appropriate influencers should be. Knowing which people will propagate information or subvert it to their liking in advance will mean improved economies of scale, because the most appropriate influencers will already be apparent. The beauty of it is that as data accumulates, assumptions become more accurate!"

quite right too.  but the ambition for a generation of tools like Cascade shouldn't be limited to the Twittersphere or even digital realms.  the opportunity, and The Grail for media connections planning and measurement, is an all-media equivalent of Cascade; a tool that measure and allows interpretation of how communications spread through networks and populations.

this is of value to brands and marketers, who have obvious interest in understanding which communications lead to (sales) effects in market.  but its also of huge interest to agencies.  when you're paid by results, as bonus and increasingly base fees are, knowing – and proving – which impacts contributed to the sale becomes valuable information indeed.

in online its called attribution modelling.  how do you attribute the value of the end sale to the various and constituent media impacts that let to it.  100% of attribution shouldn't go to the last impact (often Google) – this is just the last in a series of impacts that contributed to, and deserve 'credit' for part of the sale.

as planners, the idea that we could model attribution across multiple impacts and channels is intriguing at the least.  and as media becomes digitised, the ability to track the impacts becomes tantalisingly feasible.  as the pursuit of planning Grail's go, attribution modelling across channels is more than worth some time with a shrubbery or two.