blogging, commenting, data planning, Mediated

2,056 days later I’ve returned to Mediation; to find that nothing, and everything, has changed

So, where were we? It has been 2,056 days since I last posted to this Mediation blog. That’s well over half a decade since I shared my thoughts on the un-negotiated data-based contract between advertisers, media platforms and audiences.

It would be a pointless task to try and list out the changes, evolutions (and revolutions), disruptions, procrastinations, legislations, debates and discussions that have characterised the media and marketing industry over that time. They are vast, and profound.

Or are they?

A look back to the Mediation posts of 2014 (there were six) shows I covered the following topics:

The Un-Negotiated Contract: How the model changed, and why the fight for access to data and information has never mattered more … explored the role of data in media and marketing, and implications for data transparency and consumer privacy.

In the Netflix Spark: Why the arrival of the SVOD platform heralds a more even distribution of the future for everyone … I discussed streaming and its impact on the video advertising ecosystem.

Being a true version of yourself: Lessons on transparency from Kyle and Jackie O, and Bethany Mota … explored influencers and brand authenticity.

Weapons of Mass Contagion: why our amazement and anger at Facebook’s emotion experiment is misdirected … wrestled with the surprise and shock at social media algorithm’s ability to influence our feelings and emotions (be kind, it was 2014).

What’s your Story?: a tale of two narratives, and a big lesson in the power of narrative via Jamie Oliver and Thank You Group … covered the nature of brands and storytelling.

And in Reunification isn’t going to happen so get over it: Why media is already planning for a future that’s here already. and why that’s awesome … posited on agency and holding group structure and specifically the debate over a return (or not, as I predicted) to full-service.

So five and a half years ago the debate was largely grounded in data, media business model disruption, influencers and authenticity, brand storytelling, and how agencies and holding groups can best structure to deliver outcomes and client objectives.

What’s astonishing is how little the industry’s topics of debate have changed … yet just how much the discussion and developments within those topics has moved on.

If you are a consumer living within the European Union or the US State of California, government legislation has made huge steps to negotiating the contract between your personal data, advertisers and media platforms. In the last half decade the progress on this topic, in terms of public awareness and legislation has moved dramatically – tho the latter probably more than the former.

Consumer perception on social media (with its inherent biases and dangers) and the role it plays in our society and culture has moved on significantly. The original debates on Mediation around this topic look nothing short of quaint in a world in which social media’s pivotal role in politics, social equality, extremism (in all its forms), and data transparency is still being fully understood and debated. As is its role in the media ecosystem of major brands with an eye to brand safety.

Influencers have ridden the roller-coaster of Gartner’s hype cycle and have, arguably, now found a plateau of productivity following their trough of disillusionment. That said, the normalisation of influencers and KOLs for some brands has been tempered with its rejection by other brands in favour of more centralised and authentic brand narrative and messaging.

Indeed, the perceived role of brands (by marketers and some agencies) has also evolved, the most recent iteration being a bout of purpose-driven marketing, which reached a recent zenith, until everyone looked around and realised that every brand’s purpose was exactly the same; to basically be ‘here for you’. For many brands, the search for a post-Purpose model seems to be more than well underway.

Meanwhile in media land all the shifts – both seismic and nuanced – that were underway 2,056 days ago have only accelerated. Streaming’s march has continued, with the arrival of entrants like Disney+ only adding more credibility and urgency to the clear direction of travel.

I was wrong on the reunification of media and creative, which did come to pass after all… just not in the way that I imagined. Rather than agency brands reuniting across the media and creative divide, instead new models have emerged. On one hand the holding group brands themselves shifted from back-end infrastructure to marketer-facing agency brand. Or on the other they de-branded to create completely new integrated offerings for clients – particularly those with global scale.

An honourable mention for the progress that audio has made in the last half decade, mainly due to podcasting. The continued rise of Spotify will only be accelerated by the very chunky investments they are making into original audio content and talent.

Also TikTok, the platform that captured and then created a cultural moment of content creation that took not just other social platforms but the entertainment industry at large by surprise. There’s a lot more to come from them.

And mentions also to the gaming industry – with which brands still seem to be struggling to find a way to authentically engage, and to Ecommerce, although it probably has over-inflated mental availability right now among the media and planning community.

The last 2,056 days were less kind to some corners of the media landscape. Print and magazines continue to have a horrible time – with some notable exceptions that have managed to both diversify and also tap into a recurring revenue model (including The Guardian with its successful membership and supporter model).

Mediation’s time away saw the most damage however to long-term brand building and marketing investments. Short-termism, an over-reliance on performance-based planning and the pursuit of efficient over effective media planning has, frustratingly, flourished. We’ll come back to that I’m sure down the track.

That’s hardly a comprehensive assessment. I’ll not try to pretend that it is. But after the longest break, we are (kind of) up to speed.

So why now? Why return to Mediation after an absence of more than two thousand days?

The answer is both short and long. The short answer is because Covid, obvs. Like many people, the last few months have been one of contemplation and consideration. I count myself more than fortunate that I am in the luxurious position to be able to find time in the current moment to contemplate its implications. For many millions of people this horrible current situation is characterised not by mindfulness, but by stress, fear, anger, anxiety and loss. I am in a very, very fortunate position.

The longer answer is that I’ve found myself returning over the last few months to the reason I originally began writing Mediation back in 2006. Over eight years I attempted to negotiate the future of media and communications. The negotiations were between legacy and next-generation media platforms; between established models and new ways of thinking. They were between those invested in building something new and those invested in preserving the status-quo.

The mediating was also between brands and audiences, the nature of their relationships and interactions (albeit fleeting), and between the different corners and elements of the industry; the holding group behemoths and the rogue start-ups.

Through all of that, the question was how to mediate a better tomorrow? What can we learn from the new things under the sun whilst building on the best of what has stood the test to date? How can media be accessed and leveraged by brands and marketers in meaningful and effective ways that works in everyone’s interests?

I believe that question is as urgent as ever. It is a question being revisited with renewed urgency in this time of change and upheaval. Old assumptions are being questioned and new models and beliefs are being explored and tested.

There is much to debate and discover.

It’s good to be back.

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adserving, applicationing, innovating, listening, phdcast, planning, programmatic buying

PHDcast 31.05.13: Programmatic Buying, How Superman Shaves and Tumblr

PHDcast for Mediation 470lots of fun on the PHDcast last week as Stew and Nic and I were joined by some awesome people from PHD Australia’s team digital. Peter Hunter and Lauren Oldham joined us to talk everything from programmatic buying to Gillette’s YouTubey Man Of Steel activation.

first up, programmatic buying. B&T quotes eMarketer who suggest that: “more than a quarter of all display-ad spending in the U.S. will occur via real-time auctions by 2016. Spending is predicted to increase from US$1.9bn in 2012 to more than US$7bn to make up 28% of total display-ad buying by the end of that year.”

great debate from the team, the main upshot of which was that programmatic buying will soon be how we predominantly buy ‘traditional’ online, with content moving even further up the online food chain, becoming of fundamental importance as online real-estate for brands.

a key implication is that it allows the conversations we have with our media owner partners to move on and focus on what, arguably, is the core point of those relationships – ideas, collaboration and creative use of media.

the other main implication is for those big traditional (broadcast) media owners who, as they mediate the future of their own media platforms, will see PB encroach on how they trade with agencies. whilst some broadcasters are already experimenting with DSP technology, its something that is unlikely to happen overnight. inertia aside, I genuinely believe that as revenues fragment across different channels, making PB work will become a strategic imperative, rather than an interesting inconvenience to broadcasters.

also this week, Gillette are exploring how exactly Superman shaves? a great activation on the brands’ YouTube channel has geeky celebrities proposing how they think the Man Of Steel shaves. awesome activation – will be even more so if the team involved find a way to amplify the content into broadcast.

gillette how does he shave

also this week an awesome app from the Australian Bureau of Statistics that allows you to use their data to explore the opinions and attitudes of people in your (or any) suburb and town across the nation.

oh, and that US$1.1bn purchase by Yahoo! of Tumblr. The Hunter observes that, when looked at from a data perspective, Yahoo! have essentially paid $4 each for the records of 300,000,000 active users – which makes it quite the bargain. whether it’s enough for the somewhat ailing Yahoo! remains to be seen.

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advertising, broadcasting, marketing

Time for an Ad: How Groupon and Starbucks are doing things the right way around

Groupons new ad … geotargeted realtime promotions never sounded so straight-forward

Priscilla, who sends tweets from @thoughtcloud, (thanks Priscilla) pointed me in the direction the above video from Groupon, which – as she neatly points out – can be described as mobile + scheduled coupons + mobile micropayments = awesomeness.

the whole proposition, of aggregating local promotions which are geotargeted and delivered in realtime, is in many ways the culmination of a host of recent developments in the mobile space…  a culmination that Groupon – with a view to IPOness – are keen to amplify as much as possible.  it's for perhaps this reason that the company – which has been built from a connections perspective hereto on peer-demanded communications and word of mouth, has put together … an ad.

both regular readers will be familiar with this blog's attitude towards 'the ad' – that 20th Century invention which came to be synonymous with advertising.  our continued reliance on the broadcast interruption model that forms the media basis for adverts remains one of the key limiting factors in brands and marketers embracing a communications age of user-centricity, community and utility.

but Groupon's effort is perhaps a reminder that 'the ad' does have it's place in a 21st Century communications ecosystem.  I can't imagine a neater or more compelling way to communicate realtime geotargeted promotions and offers…  a simple, neat encapsulation of a message and a reminder of what made 'the ad' so predominant in 20th Century marketing communications.

and Groupon aren't alone.  Starbucks have for several years now adopted a community and reward-based marketing approach.  this blog noted in April 2009 that Starbucks were offering free syrup shots for life when you signed up to a Starbucks Card … why?  because – and this was a direct paraphrase from the Bucks' call centre – the brand was looking to what it could, given the (then) current economic climate, for its existing customers.

the last two years have seen a plethora of offers and bonuses for existing customers be deployed in store.  all of which are communicated on regular emails that I'm happy to receive.  like this one that I got today…

Starbucks_frap_mail_2one of the regular eDM's I receive from the Bucks

the mail contains the usual offers and updates, but also invites me to 'watch their new ad' and note that "We're excited that Frappuccino® is on the big screen" …which struck me as an unusual turn of phrase.  excited that they're on the screen.  they're Starbucks.  that pretty big company that turned themselves around with a focus on customer service and involvement in their brand.  why the excitement over an ad?

Starbucks_frap_ad_2

Starbucks_frap_ad.jpg

Starbucks_frap_ad_3 Starbucks' have a new frappuccino ad … and they're excited

but I guess that it's precisely that focus on daily delivery of quality and service that makes their presence in the broadcast stream an exception.  it's a rarity and therefore a novelty for the brand.  even one as big as Starbucks.  and the way I see it both Groupon and Starbucks have this exactly the right way around…

for them, broadcast ads aren't the rule, they are the exception.  and those ads are therefore all the better and more valuable for it.  not for these brands the shout at the millions whether they're listening or not.  not for these brands is broadcast interruption the modus operandi.

rather, daily delivery of value and service and utility and innovation … and when there is something genuinely new, or different, or compelling, they permit themselves to broadcast and interrupt.  only then.  conversation first and as default.  adverts when, and only when, what they have to say is of sufficient value to those on the receiving end.  if only all brands had their priorities in this so very correct order…

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innovating, planning, reaching

The inverse relationship between innovation and scale: and the tragedy of smart stuff that simply passes us by

this is good.  really good.  OK so no one is going to disagree with the fact that it's a cracking bit of insight-translated-into-execution.  but here's the thing…  does it reach enough people, and is that important?  and am I a bad planner for even asking that question?

I've written recently about the tyranny of reach and the grip that it holds on Australian marketers.  I observed that reach is, as Admiral Ackbar would say, a trap…  as long as it remains our default method of measurement, our modus enumeri if you like, we will eternally be lamenting our collective inability to stretch fewer resources over more places in more ways.

so I don't for a second give credence to 'reach-based' advertising, but I do suspect that in the main there's probably two kinds of media campaign in the world.  mainstream media campaigns that have scale, and innovative media campaigns that remain niche.  there are of course exceptions to this – those examples of innovative media thinking that break through and deliver scale, but they are the exceptions that prove the rule; by in large – from a media perspective – my bet is that there's an inverse relationship between scale and innovation…  a bit like this…

Scale_innovation_one avoiding the innovation vs. scale envelope into which most media campaigns fall

the challenge for any media effort is to get into the top right quarter, you want to innovate so that you cut-thru / are engaged with / generate earned media / bring down the overall cost-per-impact of your effort.  given these conditions, there are generally therefore only two ways to get top right…  either you attach scale to your innovative efforts or you inject innovation into existing scale.

a comment was made to me earlier in the week that one of the great benefits of using Facebook is the scale it can bring to an idea.  in this context you can rationalise how one of the main reasons Facebook's ad revenues are set to undergo such significant growth is because advertisers increasingly see it as a 'safe' way to bring scale to a schedule.  Facebook is a very good 'scaler'.

the alternative is to take an idea that already has scale and inject
innovation into it – I guess you could argue that efforts to, for
example, bring interactivity to TV sponsorship fit this model.

Scale_innovation_two methods to get you right and top – scalers and innovators

in a perfect world of course you shouldn't have to either attach scale or inject innovation into a plan; both should be inherent – we should be in the business of creating innovative communications ideas that travel.  but these are rare beasts…  and I suspect that whilst no doubt too many conventional solutions fail to innovate, the greater tragedy are the countless innovative media efforts that go to market without sufficient thought into how scale can be generated.  their failure to reach us is ultimately our loss.

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